Introduction

La Tortue Noire takes privacy and the protection of personal information seriously. We are committed to safeguarding the personal information of our users. We have adopted this privacy policy (“the Policy”) to be transparent about the personal information we collect, the reasons for collecting it, with whom we share it, how you can access it, and how you can correct it if necessary. In this policy, the terms “user” refer to individuals using our website, and “collaborator” refers to individuals involved in our production activities.

This Policy applies to the use of our website https://latortuenoire.com/. Please read it carefully to understand when you provide us with your personal information and how we use it. By using our website, you agree to the use of your personal information as described in this Policy.

This Policy does not apply to third-party websites, including those that may be accessed by clicking on links on our website. If you visit a third-party website, it will have its own policies that we encourage you to review before submitting your personal information, if applicable.

Collection of Personal Information

In the course of your interactions with us, we may collect some of your personal information, as follows:

If you are a user:

  • Your personal details, such as your name, address, email, and phone number.

If you are a collaborator:

  • Your personal details, such as your name, address, email, and social insurance number;
  • Billing information, such as your banking information;
  • Recruitment information, such as your resume.

We collect your personal information directly from you with your consent when you interact with us. However, we may collect your personal information from third parties when you have consented to it or when the law allows us to do so (for example, government agencies, financial institutions, or other service providers). In all cases, we strive to limit the amount of personal information we collect to what is strictly necessary for the purposes described in the section “For what purposes do we use your personal information?”

Consent

In general, we collect, use, and disclose your personal information only with your consent. However, in some cases, the law allows us to collect, use, or disclose your personal information without your consent (for example, when we are required to disclose your information under a court subpoena or order).

By contacting us, voluntarily providing your personal information, or browsing our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you declare that you have the necessary consent or authority to allow us to collect, use, and disclose that information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the “How to Contact Us?” section of the Policy.

Cookies

A cookie is a small, simple file that is sent with the pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored in cookies can be sent back to our servers or the servers of relevant third parties on a subsequent visit. When you visit our website, you may provide us with information through cookies or similar technologies.

Cookies are files containing a small amount of data about a particular user. This data may include a unique anonymous identifier. Cookies are stored on the user’s computer or on the hard drive of another device. They allow us to tailor your user experience each time you visit our site.

Most browsers automatically accept login cookies, but you can refuse or disable them by checking your browser’s configuration options. However, if you refuse or disable them, some features of the website may no longer be available. After use, it is also possible to delete browsing cookies.

Reasons for Collecting Personal Information

The collection of personal information may serve several purposes, mainly including:

  • Making reservations or purchasing tickets for shows presented by La Tortue Noire.
  • Making a donation to La Tortue Noire.
  • Establishing and confirming your identity.
  • Targeting your needs, interests, and preferences and informing you of shows, events, services, benefits, and goods that may interest you.
  • Providing the best possible customer service.
  • Establishing statistics to guide business decisions.
  • Ensuring the security of our platform and its safe use.
  • Recruiting staff.
  • Ensuring the proper conduct of our business, including billing and record management.
  • Any other purpose authorized by law or to which you consent.

Transfer of Personal Information to Third Parties

Your personal information is shared only under this Policy. When you consent to this Policy, however, we may share your personal information with the following parties:

  • Our employees and agents whose functions require it.
  • Third-party providers such as our IT providers, for the exercise of their mandate or the execution of a service contract. In general, the providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website. Some third-party service providers have their own privacy policies regarding the information we are required to provide when we use their services. Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your collected personal information. Once you leave our website or are redirected to the website or application of a third party, you are no longer governed by this Policy. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you carefully read their privacy policies.
  • Suppliers such as our broadcasters, with whom we co-broadcast our shows.

List of our IT providers

To prevent the collection of your data by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

To customize ads appearing on different Google platforms: http://www.google.com/settings/ads

Parties with which it may be legally necessary to share: We may disclose your information if the law requires it or if such disclosure is necessary to:

  • Comply with the law or any judicial process;
  • Protect the rights or property of La Tortue Noire;
  • Ensure the security of our website, our users, and their data.

Protection of the Privacy of Personal Information

The personal information we collect is kept confidential in accordance with applicable law. Additionally, if you choose to transmit personal information to us by email or through a form available on our website, we will use only the information required to respond to your message and facilitate its follow-up, ensuring its confidentiality.

We also take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, use, and disclosure. For example, we ensure that access to our offices and computer equipment is restricted, and we educate our staff on the security and confidentiality of the personal information to which they have access.

Right to Object, Modify, and Withdraw

You can check, modify, or delete your personal information by sending us an email to [email protected] or using the contact information available at the end of this Policy. We will respond to your request as soon as possible. Please provide enough details so that we can identify you and respond to your request.

How to Contact Us

If you want to know more about the protection of your personal information or want to exercise your rights, please contact Sara Moisan, our General Manager and Responsible for the Protection of Personal Information, at the following coordinates:

Address: La Tortue Noire, 165 Racine Street East, Chicoutimi, QC, G7H 5B7
Email: [email protected]

Changes to the Policy

We reserve the right to modify this Policy at any time; please check it frequently. Unless otherwise stated, changes to this Policy take effect upon publication on our sites. If changes are made, we will notify you here of the update, so you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.